Our ticketing partners may give us a link for you to redeem your tickets once you have booked on our site. You will receive a booking confirmation PDF from us - the link to redeem your tickets (and comprehensive instructions) is in this PDF.
If the page is not working, please try these three things before contacting our customer service team.
If you have tried these things, please contact our customer care team and they will do their best to help you. Please remember that we can not control or fix errors on a third party website, but we will do our best to get the issue resolved by our ticketing partner.